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Photo of Alan Glen, SPAA PresidentPresident's Column

PARTNERSHIPS IN PROGRESS
 
SPAA had a meeting recently with Chris Mottershead, UK Managing Director of Thomas Cook. I'm sure that you are all probably aware of the very tough times the company went through a few years back, but suffice to say that they have recovered strongly and have made great strides in working with the trade again.
 
In fact working closely with the trade is one of their key strategies for growth if recent articles in the trade press are to be believed. Anyway, meeting Chris was like a breath of fresh air because everything that he said and did backed up that strategy to a tee. We discussed everything from price parity to customer service and change fees and whilst he freely admitted that not everything was perfect, there was a certain openness to the discussion and genuine willingness that led me to believe that they were working towards a true partnership with our members.
 
However you feel about things that may have happened in the past, and I'm the first to admit that that it is easy to be cynical in this Travel business, things can and do change in big companies, especially when someone with a very different vision is in control. Thomas Cook are a key player in the leisure market in Scotland and a strong partnership with the Trade can only help our members.
 
On another tack, we recently filed a submission on access to airports to the CAA. Perhaps mundane, but a very important issue nonetheless. Edinburgh has made great strides in this department connecting their Airport to the City via the new Tram line and there is also a new rail link under construction. Glasgow currently has a bus service but there are plans to be ratified by Glasgow and Renfrew city councils for a rail link to be partly funded by the Glasgow City Deal. We fully support that link and backed it up in our submission.
 
Stop press news - Congratulations are in order to Beaver Travel, Elgin, who won the Top Travel Agency Award - Scotland in last night's TTG Top 50 Travel Agency awards 2016. A great and well deserved achievement for the Beaver Travel team.
 
Alan Glen - SPAA President
26 April 2016
 
CAA Consultation  'Access to Airports' Submission - click here 

 

 

President's Column SPAA on Facebook

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Welcome to the first newsletter of 2016 – hard to believe it’s February already.

Osprey Holidays is giving one lucky agent the chance to win a fantastic 5-star city break for two to the incredible city of Barcelona and the winner will enjoy a two night stay at the fantastic Grand Hotel Central. The competition will run until the end of February and, to be entered into the draw, all you need to do is make a booking then email[email protected]  The more bookings you make, the more chances to win.  Osprey Holidays has a fantastic selection of agent window poster offers, featuring our top City Break destinations with regional departures and fully flexible itineraries. These can be found on the agent section of the Osprey Holidays website at http://www.ospreyholidays.com/travel-agents/latest-agent-offers .  Julie Geyer, Agency Business Development for Osprey Holidays and Ski Independence, is looking forward to getting out on the road to meet more agents around Scotland.  If you have any queries for her, or if you require more brochures or would like to request a visit, please email  Julie at [email protected].

Travelcube  has recently launched its Beach Collection 2016 at http://www.travelcube.com/beach They offer so much more than just city hotels and check out their Beach Collection where you can quickly find a fantastic range of beach hotels.  With increasing demand this year for Spain, there are some fantastic deals to be found.  It just keeps getting better as they are now able to offer you a two hour cancellation waiver for accommodation bookings.  They hope that this will help remove any problems and inconvenience as a result of immediate changes or genuine mistakes made when making bookings. Once the item/booking has been cancelled you must send an e-mail (stating all booking details) to [email protected]. The team ... click to read on

 

 

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