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CHRISTMAS PARTIES AND GASTRIC ILLNESS
 
Fortunately these two subjects are not connected - well not unless you happen to have a dodgy curry after your Christmas Party.....
 
Joking aside though, I took a call from one of our members this week who was very concerned about the increasing numbers of people coming forward,  looking to lodge claims against operators and agents alike for alleged gastric illness incidents - some even stretching back a few years. In many cases, it seems that there is no supporting evidence of the alleged illness, no in resort complaint lodged, no doctor's receipt or diagnosis. Unfortunately, it all points towards the 'claim culture' that is sweeping across Britain - certain firms seem to be encouraging 'no win - no fee' type of claims against UK Tour Operators. In true 'ambulance chasing' form, some of these firms have even been actively recruiting clients/claimants in the holiday resorts themselves.
 
Now that's OK if people have genuine claims - but with some operators experiencing increases in the region of 500% for gastric illness claims, you have to think that something is badly awry here. Bogus claims are not a victimless crime - it might be the insurance companies who pay out, but often Tour Operator Liability policies contain big excesses, which mean that the Operator (or Agent) involved will incur heavy costs. (The Agent will only be involved if they have packaged a holiday under their own ATOL.)
 
It's something that SPAA and ABTA are aware of and are now looking at ways of helping members involved in this debacle and also looking at potential ways of curbing this kind of behaviour in the future. We need feedback, so please let us know if this issue is currently affecting you.
 
On a lighter note, I'm looking forward to the SPAA Christmas Lunch at Club 29  in Glasgow on Thursday this week. It will be good to see old friends and new, it's been another very eventful year and I can't quite believe that we are racing headlong towards Christmas at breakneck speed. Hope to see you all there!    
 
Alan Glen SPAA President
06 December 2016
 
 
 
 
 
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futureSPAA NEWS - SEPTEMBER 2016

Hope you are well and keeping busy.  As I write this I am on the count down to my summer holiday and hoping for some sunshine.

It’s been a tough couple of months in the travel world with terrorist attacks in popular French towns, Turkey suffering from political unrest, Brexit and the continued downturn in the Oil and Gas market – but us travel agents are made of tough stuff, we just smile and get on with it!

Our associates are keeping us busy as ever and as always have lots of news to share with you.

Click here to read on.

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