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Privacy & Cookies

Last updated November 2013
Please read carefully

Protecting your personal details

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.

We are constantly vigilant for credit card or other fraud.  We report all charge backs to a credit reference agency.  If you have any reason to seek the return of money paid, please contact us rather than your credit card issuer.

Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.

We do not market to children.

Here is a list of the information we collect, and why it is necessary to collect it:

Basic identification and contact information, such as your name and contact details.

This information is used:

  • to provide you with the services which you request;
  • to maintain our accounts;
  • for billing;
  • to enable us to answer your enquiries;
  • for verifying your identity for security purposes;
  • for marketing our services and products;
  • to help make our web site as useful to you as possible;
  • information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

Your domain name is recognised by our servers and the pages that you visit are recorded. This information is used:

  • in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services.

Cookies

Cookies collect anonymous information about how visitors use our site, which is then used to help improve the site. The information collected includes the number of site visitors, where visitors come to the site from and the pages they visited.

Screen Size

In order to serve our website in the most appropriate format for the device are using we check the width your browser is running at.  We store the width in a cookie called resolution.  The only information stored in the cookie is the number of pixels that make up the width of your browser eg. 1024.  The cookie is set to expire when your session ends or close your browser and nothing that can track or identify you personally is stored.

Google Analytics

We use Google Analytics, which uses cookies, to help analyse how visitors use our website. Cookies set are:

  • _utma - Typical content: randomly generated number, expires: 2 years
  • _utmb - Typical content: randomly generated number, expires: 30 minutes
  • _utmz - Typical content: randomly generated number and information about how the page was reached (eg directly or via a link, organic search or paid search), expires: 6 months
  • _utmc - depreciated.

Financial information, including credit card details

This information is used to obtain payment for goods and services you have ordered from us. This information is never actually received by us. The page where this information is given by you is controlled by our contract merchant service provider, [to be confirmed].  Such information is automatically encrypted, and later decrypted for use. It never touches our system.

Note: your Internet browser may produce a warning message.  This is automatic and does not reflect on the high level of security built into our system.

Your 'mySPAA' personal profile

Is available to be seen by members throughout the world. No contact details whatever are given out with it. This information is not used for marketing purposes of any sort.  Information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.  Some of this information is classified as sensitive information by the UK Data Protection Act 1998.  We make the assumption that in giving this information to us, you consent to our holding it for the duration of your membership.

Information volunteered by you

Information volunteered by you for a particular purpose, for example a personal profile, survey, job application form, or contest.  This information will be used exclusively for the purpose for which you have provided it. Information is disclosed to third parties only where the third party concerned qualifies in whatever way the web site page requires.  We will make absolutely clear on the face of the page, any intention to publicise the name of a winner.

Affiliate information

This is information given to us in the course of your business and ours if you have applied to join any affiliate scheme established by us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. This information is used :

  • to maintain our accounts and affiliate records;
  • for billing;
  • to enable us to answer your enquiries;
  • for verifying your identity for security purposes;
  • to send you news about the services to which you have signed up;
  • to tell you about other of our services.

Business information

This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only.  We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.

Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order. 

Information request

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information. 

This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware.  If you have any question regarding the confidentiality policy, please contact us at:

SPAA Scottish Passenger Agents' Association
c/o 32d North Shore Road
TROON
KA10 6QZ
telephone +44 (0)1292 316820
email mbates@spaa.org

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