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The Scottish Passenger Agents’ Association

Our mission is to ensure the Scottish travel marketplace is fair for consumers and travel agents. Representing all
of Scotland's major travel agents and working with our Associate members we tackle the biggest regulatory,
legislative and commercial challenges facing our industry.
We are the voice of Scotland's travel profession.

Image depicting current issues being tackled by the SPAA

From the President

MORE REASONS FOR USING A TRAVEL AGENT

MORE REASONS FOR USING A TRAVEL AGENT

At a time when Britain needs a strong and professional business community, with our exit from Europe round the corner, it’s hard to watch British Airways stumble mightily again. The strike threat may not be of their own making but the cancelling of flights; erroneous emails to passengers, and their inability to deal with thousands of passengers’ frustrations, make this just another problem to add to their list of costly events over the last couple of years - data breaches, IT problems, mass cancellation of flights, website issues, baggage disruption - and now, the looming strike chaos.

Of course, the complexity of BA’s operations is always going to exaggerate the effect on passengers, but the strikes are naturally planned to cause maximum disruption. The strikes will also cause flights…

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Virgin Trains uniforms put to good use for the homeless

Virgin Trains are to donate blankets, scarves and dog coats which have been made fromold staff uniforms to homeless charities.Garments which were originally coats, shell jackets,…

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Posted in Newsbytes on , 2 min read

GLASGOW AIRPORT'S EXCLUSIVE LOMOND LOUNGE OPENS

Glasgow Airport’s exclusive £1.6m Lomond Lounge has welcomed its first passengers. The plush facility lounge, which created 25 new jobs, is based airside in the departures area and…

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Posted in Newsbytes on , 3 min read

Loganair spreads its wings - announcing 6 new routes

Loganair continues to expand its network after unveiling six routes to commence in 2020  -  including new destinations and additional connections linking airports across its extensive…

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Posted in Newsbytes on , 5 min read

Glasgow Airport restaurant plates up support for homeless charity!

It was a case of daylight crockery at Glasgow Airport (Wednesday 28 August) as big hearted bosses at one of the travel hub’s restaurants donated dozens of dining sets to a city-based…

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Posted in Newsbytes on , 2 min read

Glasgow Airport welcomes easyJet base expansion and new network

easyJet has revealed expansion plans at Glasgow Airport, welcoming a fifth Airbus A320 family aircraft to theScottish base and announcing a new route between Glasgow and Birmingham. The…

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Posted in Newsbytes on , 1 min read

Virgin Trains Statement

Virgin Trains issued the following statement, 14th August 2019, in response to the news the West Coast Partnershiphas been awarded to First Trentitalia. A Virgin Trains spokesperson…

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Posted in Newsbytes on , 2 min read

Wizz into Edinburgh - 4 new routes added as Wizz fly into Edinburgh Airport

Wizz Air will begin operations from Edinburgh this December, connecting the capital to Romania and increasing options to Poland and Hungary.The low-cost operator will launch four routes…

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Posted in Newsbytes on , 3 min read

A new dawn as Azuma arrives on LNER's Flying Scotsman route from Edinburgh

The inaugural LNER Azuma service departed Edinburgh Waverley at 05:40 on 1st August, as dawn broke on a new age of rail travel along the 393-mile route connecting the Scottish and English…

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Posted in Newsbytes on , 2 min read

Virgin Trains offers 100% digital tickets

> Virgin Trains now offer a digital version of every ticket > Development comes as customers can now purchase digital season tickets online > Charging pods for phones and devices…

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Posted in Newsbytes on , 2 min read

Edinburgh Airport accessibility service rated 'Very Good' by CAA for second year.

The industry regulator awarded Scotland’s busiest airport with the highest possible rating as more than 95,000 passengers requested assistance last year.

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Posted in Newsbytes on , 3 min read

British Airways increases Winter frequency between Scotland and London Heathrow

British Airways is to increase its winter schedule between Scotland and London’s Heathrow Airport, operating almost 200 flights a week from October 2019 to March next year. The frequency…

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Posted in Newsbytes on , 1 min read

Virgin Trains introduce innovations to help customers during disruptions

New apps for staff and customers offer real time updates

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Posted in Newsbytes on , 2 min read