From the President

Monarch customers - repatriated at whose expense?

11 October 2017 : Last week I expounded the virtues of the ATOL system citing the successful repatriation of all the stranded Monarch Airlines passengers.  Unfortunately, I've now got to say that at the time, I wasn't in possession of all the facts.

Apparently only 20,000 of the 110,000 repatriated travellers were actually covered by the ATOL system - which is administered by the CAA and funded by the ATOL Protection Contribution (APC). It was actually a government decision to instruct the CAA to bring back the other 90,000 passengers at the taxpayers expense.

A good deed well done, surely nothing to get upset about I hear you say? Well that depends upon your perspective. If you were one of those stranded Monarch clients, sure you are going to be happy. But alternatively,…

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