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The Scottish Passenger Agents’ Association

Our mission is to ensure the Scottish travel marketplace is fair for consumers and travel agents. Representing all
of Scotland's major travel agents and working with our Associate members we tackle the biggest regulatory,
legislative and commercial challenges facing our industry.
We are the voice of Scotland's travel profession.

Image depicting current issues being tackled by the SPAA

From the President

THE ONLY SOLUTION TO AVOID TOO MANY COOKS

THE ONLY SOLUTION TO AVOID TOO MANY COOKS

Travel agents + public offer support to Cook's staff, as industry considers lessons to be learned from biggest failure in its history ...

In the midst of a time of unforseen, long extra hours -  working willingly and conscientiously for affected customers, the response from the travel trade to the Thomas Cook failure, and especially towards TC’s staff, has nonetheless been nothing short of remarkable. The stories abound of staff being helped in so many ways, from within the industry, and indeed outside.

In many SPAA member companies, staff have been working round the clock to rebook not only their own clients, but also assisting many clients who have booked online,  yet have asked members for help - a tribute to the professionalism and heart of colleagues.

Meanwhile,…

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Edinburgh Airport are making change to the Check-in Hall

Terminal Improvement Works

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Virgin Trains to roll out more body-worn cameras ...

following the successful introduction in 2018.

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Loganair announces four new routes from Cornwall Airport Newquay

Services unveiled to Newcastle, Aberdeen, Glasgow and Norwich

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Azuma to transform travel in Scotland

London North Eastern Railway (LNER) is pleased to announce that Azuma will be introduced into passenger services to and from Glasgow, Aberdeen and Inverness for the first time.  LNER…

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Virgin Trains uniforms put to good use for the homeless

Virgin Trains are to donate blankets, scarves and dog coats which have been made fromold staff uniforms to homeless charities.Garments which were originally coats, shell jackets,…

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Posted in Newsbytes on , 2 min read

GLASGOW AIRPORT'S EXCLUSIVE LOMOND LOUNGE OPENS

Glasgow Airport’s exclusive £1.6m Lomond Lounge has welcomed its first passengers. The plush facility lounge, which created 25 new jobs, is based airside in the departures area and…

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Posted in Newsbytes on , 3 min read

Loganair spreads its wings - announcing 6 new routes

Loganair continues to expand its network after unveiling six routes to commence in 2020  -  including new destinations and additional connections linking airports across its extensive…

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Posted in Newsbytes on , 5 min read

Glasgow Airport restaurant plates up support for homeless charity!

It was a case of daylight crockery at Glasgow Airport (Wednesday 28 August) as big hearted bosses at one of the travel hub’s restaurants donated dozens of dining sets to a city-based…

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Posted in Newsbytes on , 2 min read

Glasgow Airport welcomes easyJet base expansion and new network

easyJet has revealed expansion plans at Glasgow Airport, welcoming a fifth Airbus A320 family aircraft to theScottish base and announcing a new route between Glasgow and Birmingham. The…

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Virgin Trains Statement

Virgin Trains issued the following statement, 14th August 2019, in response to the news the West Coast Partnershiphas been awarded to First Trentitalia. A Virgin Trains spokesperson…

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Wizz into Edinburgh - 4 new routes added as Wizz fly into Edinburgh Airport

Wizz Air will begin operations from Edinburgh this December, connecting the capital to Romania and increasing options to Poland and Hungary.The low-cost operator will launch four routes…

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Posted in Newsbytes on , 3 min read

A new dawn as Azuma arrives on LNER's Flying Scotsman route from Edinburgh

The inaugural LNER Azuma service departed Edinburgh Waverley at 05:40 on 1st August, as dawn broke on a new age of rail travel along the 393-mile route connecting the Scottish and English…

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Posted in Newsbytes on , 2 min read