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The Scottish Passenger Agents’ Association

Our mission is to ensure the Scottish travel marketplace is fair for consumers and travel agents. Representing all
of Scotland's major travel agents and working with our Associate members we tackle the biggest regulatory,
legislative and commercial challenges facing our industry.
We are the voice of Scotland's travel profession.

Image depicting current issues being tackled by the SPAA
The SPAA supports the Fair Tax on Flying Campaign.

From the President

Airline Insolvency Review – Will the airlines take it on?

Airline Insolvency Review – Will the airlines take it on?

The Review on Airline Insolvency was finally issued by the Government this morning.

The Review was set up after the collapse of Monarch Airlines in early October 2017, at which time the government asked the CAA to repatriate 110,000 customers, including the majority who were not protected by an ATOL Certificate. The final cost to the government was over £60 million, in addition to the £30 million for those who were legitimately protected under the ATOL scheme.At the time, the SPAA, the Association of ATOL Companies, and other trade associations expressed genuine concern that the decision undermined the whole reasoning behind the ATOL scheme. The decision was taken, coincidentally, on the first day of the Conservative party conference,…

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Conference hears how Virgin Trains has improved customer and employee experience

Knowledge19 in Las Vegas hears how Virgin Trains has improved IT with ServiceNow

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New Aberdeen to London service takes off!

Loganair's direct services to London Southend Airport celebrate their inaugural departure...

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G Adventures and National Geographic introduce Family Journeys... - a new line of trips for adventure-loving families...

in search of a meaningful way to discover the world together!

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Posted in Newsbytes on , 1 min read

Three new Loganair jet routes from Edinburgh take-off

Direct services to the Norwegian cities of Bergen (May 9) and Stavanger (May 10) celebrate inaugural departures, and a seasonal link with Guernsey commences (11 May).

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Posted in Newsbytes on , 3 min read

ABZ to gain added Stavanger air services

Wideroe announces third daily flight...

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Loganair - next is London Southend...

from Scotland!

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Glasgow Airport serves up 5000 refillable water bottles to staff...

GLASGOW Airport is ramping up its efforts in the battle against single-use plastic by offering staff free refillable water bottles. More than 5,300 people work in and around the airport…

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Posted in Newsbytes on , 1 min read