Finnair has clinched one of the top trophies of the 2018 TripAdvisor Travelers’ Choice™ awards in the Travelers Choice Major Airline–Europe category.
TripAdvisor ranked the world’s top carriers based on the quantity and quality of airline reviews and ratings worldwide posted over the last 12 months. The prestigious awards are based solely on the reviews of passengers posting reviews on the TripAdvisor website.
Piia Karhu, Finnair SVP, Customer Service, said: “We’re delighted to receive this recognition from our customers. Traveller reviews play an important role when planning and choosing your airline travel. Reviews are also important for customer service development in airlines.
“We have introduced many novelties to make air travel more comfortable, including service elements inspired by our Nordic roots, and investment into digital innovations. We continue to expand our route network, and strive to be the best of the best for service, quality, and customer satisfaction.”
Bryan Saltzburg, SVP and general manager for TripAdvisor Flights, said: “We’re thrilled to recognise the global TripAdvisor community’s favourite airlines and shine a spotlight on the carriers around the world that provide the very best flying experiences, including Finnair.
“As the airline industry introduces new fare products and a widening array of in-flight offerings, consumers continue to seek out the carriers that deliver value and a quality experience. The Travelers’ Choice awards for airlines recognise the carriers that exceed passenger expectations and receive top marks from travellers.”
Finnair has received other awards this year. Travel & Leisure magazine in China awarded Finnair with the Best Business Class Award and in the TTG China Travel Awards Finnair was selected as the Best European Airline for the third year in a row.
For all of the 2018 Travelers’ Choice award-winning airlines, visit www.tripadvisor.com/
Travellers can also follow the conversation on Twitter with #travelerschoice.