Virgin Trains issued the following statement, 14th August 2019, in response to the news the West Coast Partnership
has been awarded to First Trentitalia.
A Virgin Trains spokesperson said ‘Virgin Trains has led the industry for 22 years, delivering faster journeys to more
destinations, harnessing new technology and always putting the customer first.
"We’ll now work with First Trenitalia to ensure a seamless handover for customers, who should still book and travel
About Virgin Trains
Stagecoach and Virgin are working in partnership to operate the West Coast inter-city route under the Virgin Trains
brand, revolutionising travel on one of the UK’s key rail arteries.
The network connects some of the nation’s most iconic destinations including Glasgow, Liverpool, Birmingham,
Manchester and London.
Virgin Trains is committed to delivering a high speed, high frequency service, offering shorter journey times, more
comfortable travel and excellent customer service. Customers consistently rate Virgin Trains ahead of other
long-distance rail franchise operators in the National Rail Passenger Survey (NRPS) commissioned by industry
watchdog, Transport Focus.
Virgin Trains has a proud record of challenging the status quo - from introducing tilting Pendolino trains, to a
pioneering automated delay repay scheme, introducing the industry-leading onboard entertainment streaming
service, BEAM, and becoming the first franchised rail operator to offer m-Tickets for all ticket types.
Virgin Trains operated the East Coast route between March 1, 2015 and June 24, 2018. In that time, we invested £75m
to create a more personalised travel experience, including over £40m in the existing fleet. Customers have benefitted
from 48 additional services between Edinburgh and London every week, and an extra 22 Saturday services between
Leeds and London – a total of 1.74 million additional seats since May 2015.
Working together, the partnership railway of the public and private sectors has published a long-term plan, called
In Partnership for Britain’s Prosperity, to change and improve Britain’s railway. The plan will secure almost £85bn of
additional economic benefits to the country whilst enabling further investment and improvement, and contains four
commitments which will see rail companies: strengthen our economic contribution to the country; improve customers’
satisfaction; boost the communities we serve; and, create more and better jobs in rail.
For more information go to Britain Runs on Rail.